Last Updated: June 2026
At Evoke Aromas, customer satisfaction is important to us. Due to the nature of our products, certain conditions apply to returns, replacements, and refunds.
Returns
For hygiene and safety reasons, perfumes, attars, essential oils, hydrosols, and other fragrance products cannot be returned once opened, used, or tampered with.
Eligible Return Cases
A return or replacement request may be considered only if:
- The product received is damaged during transit.
- The product is leaking upon delivery.
- The wrong product was delivered.
- The product is significantly different from the item ordered.
Reporting an Issue
Customers must notify us within 48 hours of delivery.
To process a claim, please provide:
- Order Number
- Photos of the product
- Photos of the packaging
- Unboxing video (if available)
Requests submitted after 48 hours may not be eligible for replacement or refund.
Replacement Policy
Once the issue is verified, we may offer:
- Product Replacement
- Store Credit
- Refund (where applicable)
The final decision will be made after reviewing the submitted evidence.
Non-Returnable Products
The following items are not eligible for return or refund:
- Opened perfumes
- Used products
- Sampled fragrances
- Products with minor packaging variations
- Orders placed incorrectly by the customer
- Customized or special-order products
Refund Processing
Approved refunds will be processed to the original payment method within 5–10 business days.
Processing times may vary depending on the payment provider or banking institution.
Cancellation Policy
Orders may be cancelled before dispatch.
Once an order has been shipped, cancellation requests cannot be accepted.
Contact Us
For refund, replacement, or return-related assistance:
Evoke Aromas
Email: info@evokearomas.com
Website: evokearomas.com